Stuller, Inc.

  • Customer Care Sales Associate

    Job Locations US-LA-Lafayette
    Posted Date 3 weeks ago(6/1/2018 10:30 AM)
    Req No.
    2018-6445
    Type
    Full-Time
    Category
    Sales
    Work Hours
    10:30am-7:00pm
  • Overview

    The Sales Associate position is to strive to provide the perfect customer experience during all interactions. The primary description of these interactions is; greeting of the customer, accurately entering orders, offering substitutions, solutions, cross-selling, upselling, handling customer inquiries, and updating customer profiles in the customer relationship management system.  We are looking for positive outgoing individuals who are looking to build a career in a fast paced and exciting environment.

    Qualifications

    • Participate in required Stuller sponsored trainings.
    • Ability to work independently and within a team environment.
    • Excellent written, listening, and verbal communication skills.
    • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
    • Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
    • Ability to catch on quickly and retain information for order processing and customer fulfillment.
    • An extensive training course will provide on the job training. Successful completion of this training is required.
    • Computer keyboarding, navigation of web based applications, and basic math skills.
    • Must be able to follow instruction both verbal and written, in English.
    • Must be able to maintain composure and handle high stress situations.
    • High school diploma or equivalent.
    • Previous sales experience is preferred but not required

    Responsibilities

    • Support and provide superior service via phone, email, web, chat, and faxes.
    • Seek to capture customer information and record into customer relationship management system.
    • Proficient in order entry skills, recording customer information, and placing orders for our customer base.
    • Offer suggestions and solutions for out of stock items as well as cross sell and upsell.
    • May provide technical assistance to the customers, or route the call to the appropriate dept.
    • Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
    • Provide solutions and have the capability to problem solve on demand.

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