Stuller, Inc.

  • Tools & Sales Product Info Specialist

    Job Locations US-LA-Lafayette
    Posted Date 2 weeks ago(5/11/2018 1:21 PM)
    Req No.
    2018-6366
    Type
    Full-Time
    Category
    Sales
    Work Hours
    9:00am-5:30pm
  • Overview

    • The T&S Shop Product info Specialist position is to strive to provide the perfect customer experience during all interactions. The primary description of these interactions is; assist internal and external customers with the technical aspects of our product lines with the objective of generating sales and fostering customer loyalty.
    • Greet the customer, accurately entering orders, offering substitutions, solutions, cross-selling, upselling, handling customer inquiries and updating customer profiles in the customer relationship management system.
    • Perform contact center duties as needed; accurately entering orders, offering substitutions, solutions, cross-selling, up selling, handling customer inquiries and updating customer profiles in the customer relationship management system.

    Qualifications

    • Bench experience (1 year)
    • Potential travel to trade shows & in-house events
    • Participate in required Stuller sponsored trainings.
    • Ability to work independently and within a team environment.
    • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
    • Must be able to maintain composure and handle high stress situations.
    • Excellent written, listening, and verbal communication skills.
    • Required to learn and perform Oracle or consultant mode order entry
    • High school diploma or GED

    Responsibilities

    • The ability to satisfactorily adhere to company attendance policies.
    • Answer technical calls related to repairs and special orders.
    • Seek to capture customer information and record into customer relationship management system.
    • Proactively make outbound sales calls when needed.
    • Take incoming calls from sales associates and customers.
    • Enter orders in the Oracle or consultant mode order entry system.
    • Assigned to Sales Director to follow up on leads & technical information presented.

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