Stuller, Inc.

  • Customer Relationship Management Sales Force System Admin

    Job Locations US-LA-Lafayette
    Posted Date 2 weeks ago(5/10/2018 1:51 PM)
    Req No.
    2018-6340
    Type
    Full-Time
    Category
    Marketing
    Work Hours
    8:00am - 4:30pm
  • Overview

    This candidate works with internal users to define requirements, end-user training, maintenance, support and builds reports and dashboards that support the internal sales and service goals. The candidate works as assigned to ensure that salesforce.com (SFDC) admin & reporting activities are executed accurately, completely and on time, coordinating with all necessary parties including business unit clients, vendors and IT. The candidate must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units.

    The SFDC Admin & Reporting Applications Specialist will perform hands-on technical implementation, project management, Salesforce.com administration and system evangelizing. This person will also be responsible for executing day-to-day configuration, maintenance and general support or improvement to the platform. The successful candidate will embrace the challenge of solving critical business problems acting as the knowledge expert for evolving new processes within the company.

    The candidate will define and create reports as needed and evaluate the data to implement new reports as appropriate. They will configure dashboards for various audiences and provide clear, cogent explanations of the derivations of metrics and other analysis, includes tracking and analyzing sales and financial metrics relating to pipeline, sales goals, cross-selling and overall performance. They will leverage other reporting solutions such as Microstrategy to add to SFDC data. The individual in this role will work to ensure data integrity across reports being utilized divisionally; maintaining a reporting dictionary defining core measures on which reports are built. The candidate will also understand the importance of Stuller’s Data and act in accordance with organizational priorities.

     

    Position is in Lafayette, LA. Not a remote position

    Qualifications

    Required

    • Bachelor's Degree with specialization in computer science, finance, accounting or business administration or equivalent experience required
    • 7 years professional experience as a Salesforce Administrator/Advanced Administrator
    • Salesforce Advanced Administrator certified
    • Professional experience in a functional role concerned with Salesforce.com Administration at an enterprise level above 250 users preferred in either Sales Cloud and/or Service Cloud environments. 2-3 years' experience in a functional role concerned with reporting and report analysis
    • Position is in Lafayette, LA. Not a remote position. 

     

    Technical Skills

    • Strong understanding of Salesforce.com best-practices and functionality
    • Experience with Dataloader
    • Advanced level with writing MS Excel 2013 or newer (using functions and macros, pivot tables)
    • Intermediate level of reporting tools such as Microsoft SQL Report Services, Microstrategy or Tableau
    • Intermediate level of understanding of relational database methodology
    • Experience with Salesforce.com Report Writing and Administration
    • Experience with APEX triggers
    • Microsoft Office products including Outlook, Word, PowerPoint and Visio
    • Experience with user profiles, roles and permission sets
    • Strong understanding of application programming interfaces (APIs) like REST and SLACK
    • Advanced experience with SFDC workflows and automation tools
    • Advanced experience with business process development and documentation
    • Experience with Lightning
    • Experience with other SFDC products such as Communities and Marketing Cloud
    • Experience with Salesforce1 mobile app

     

    Interpersonal Skills

    • Must be able to work independently and in a team environment
    • Must be self-motivated, goal-oriented , people-oriented and have a high energy level
    • Excellent oral, written communication and listening skills
    • Commitment to and record of strong customer service
    • Strong analytical and problem solving skills
    • Ability to manage multiple projects and priorities with deadlines
    • Ability to be proactive with regard to problem resolution
    • Effective time management skills
    • Must have the 'heart of a teacher', patience and willingness to share their knowledge with others
    • Must be comfortable working in a fast-paced environment and handling multiple tasks/priorities
    • Good organizational skills and a strict attention to detail and proven ability to follow-through

    Responsibilities

    • Resolution of internal Service Desk Support Tickets by Salesforce.com Users
    • Implementation of experience with Custom Objects, Workflows, Process Builder, Flows, Formulas and Validations Rules
    • Works with internal clients to develop and document clear, testable requirements including testing documents
    • Oversee the feature request/support backlog and work with the CRM Director to prioritize and execute
    • Train stakeholders on how to effectively access and use reports, dashboards and reporting/analytics tools
    • Identify best-practices supporting business performance relating to efficiency and improved customer service
    • Analyze requirements and system capabilities to provide feedback, gap analysis and solution proposals
    • Identifies systems and process barriers to generate ideas for improvement
    • Support and provide training information to the education team members and end-users on how to effectively use both Sales Cloud and Service Cloud
    • Evangelize and drive user-adoption across the company
    • Implement enhancements and roll-out new features to the Salesforce.com platform
    • Design and execute solutions for common challenges
    • Create and maintain on-going documentation processes as business needs evolve or features are added
    • Comply with Stuller IT policies and procedures
    • Work directly with stakeholders, external vendors and Software Engineers to plan and implement technical solutions
    • Creates and maintains reports and dashboards in Salesforce.com, SQL Reporting, MS Excel and other BI reporting tools
    • Develops and maintains APIs with other Stuller technology platforms
    • Research, identify, implement, and maintain integrated Salesforce applications to improve customer and end user experiences – ex. Shipping apps, Cvent, SurveyMonkey, Slack
    • Develop and build custom objects and apps as required
    • Develop best practice business processes with end users and implement functionality in SFDC
    • Develop and manage testing protocols for new features and functions
    • Ensure end user training for new features and functions
    • Maintain data integrity between SFDC data, Oracle Data, Web database and other systems
    • Develop and implement validation rules and 3rd party applications to prevent bad data from being created without interrupting data transfers between systems
    • Work with developers on disaster recovery planning and backup protocols
    • Design workflow and approval process for case management and opportunity management
    • Create apex triggers to simplify functionality for improved performance using best practice protocols to avoid recursion
    • Maintain system security
    • Redesign and implement security models for user profiles that reduce the number of profiles and leverage permission sets
    • Create and maintain data requirements for Sandbox instances
    • Refresh Sandboxes as required
    • Play an active role in expanding the SFDC platform including Communities and Marketing Cloud
    • Optimize functionality of Salesforce1 mobile app
    • Create and implement strategies to expand end-user knowledge of SFDC capabilities – including but not limited to certification or gamification programs
    • Identify and recommend changes to existing architecture to improve functionality of the solution

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