Stuller, Inc.

  • Customer Ambassador 1

    Job Locations US-LA-Lafayette
    Posted Date 3 weeks ago(5/8/2018 9:03 AM)
    Req No.
    2018-6322
    Type
    Full-Time
    Category
    Marketing
    Work Hours
    08:30am - 05:00pm
  • Overview

    • The Customer Ambassador team will be responsible for developing and maintaining relationships with our best customers in order to further tie them to Stuller.  This team will be responsible for a variety of roles in the total customer experience from acquiring and on boarding new customers to Stuller, being a single point of contact for all Stuller Events {from acquisition to travel agent to in house Stuller ambassador} also including handling experience issues for these customers.
    • The emphasis of this position is on relationship building; understanding customers’ spoken and unspoken needs, communication and collaboration. The role demands the person to be a customer obsessed, self-starter with have a strong sense of ownership.

    Qualifications

    • Bachelor’s degree or relevant work experience
    • Minimum 2 years' experience in a high volume customer service environment
    • Commitment to customer service (internal and external).
    • Ability to use good judgement in all situations
    • Creative and innovative thinker.
    • Self starter, high level of initiative, proven proactive thinker.
    • Highly proficient in time management, organization, planning and prioritization
    • Superior communication skills, both written and verbal.
    • Professional business presence and acumen.
    • Ability to effectively work cross functionally across the company
    • Ability to manage time effectively
    • Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
    • Ability to manage changing priorities
    • Strong interpersonal skills and ability to establish rapport
    • Experience with MS Office programs (Excel, Word, Outlook and PowerPoint)

    Responsibilities

    • The ability to satisfactorily adhere to company attendance policies. 
    • Responsible for all On Boarding activity related to new accounts, as well as maintaining relationship as the account begins its journey with Stuller
    • Participate in Acquisition strategy to gain new customers to Stuller
    • Point of contact for the entire customer lifecycle related to Customer Events, specific to acquisition strategies, registration and post event follow up.
    • Assist customer that are attending events in ensuring the process to get to the actual event is seamless and easy, providing concierge or self-service options to the customers.
    • Ensure post-event outreach efforts are maximized, encouraging continued growth in event attendees
    • Provide ongoing concierge level service to Stuller First members, ensuring members have a high level of success using the program, and for educating customers and potential customers so that they understand the benefits of a Stuller First membership.
    • Complete pre-contact research on accounts to ensure the communication is targeted, valuable to the customer as well as efficient.
    • Ability to manage a multichannel approach to customer communication via phone, email, chat, face to face and other channels
    • Demonstrate a genuine curiosity about customer’s business needs and ability to custom tailor solutions for a variety of scenarios.
    • Provide above and beyond service on a daily basis   

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