Are you a flow-chart junkie? Do you love solving problems and crunching numbers? As a Business Process and Customer Data Analyst you will be responsible for assisting the Director of Customer Experience Technology & Data in working with subject matter experts and leadership to analyze current customer business processes and identify opportunities to improve and automate processes using Salesforce Service Cloud. The Business Process and Customer Data Analyst role will also support the reporting needs of the Customer Experience Team. Where applicable, they will provide reporting requirements to other business intelligence teams as outlined by Customer Experience leadership. Additionally, this role includes supporting customer data management initiatives. Areas of customer data management includes data connections between systems, data hygiene and standardization, auditing data fields pertaining to customer attributes with the ultimate goal of one-to-one, relevant communications.
As a Business Process expert, you will lead process definition discussions, documenting existing (current state) processes and documenting requirements for desired (future state) processes. Requirements will be provided to the Salesforce.com system administrators and developers. As well, you will be responsible to communicate these changes to impacted stakeholders and work with training teams to roll-out new processes. Following a project’s implementation, you will be called upon to gather and analyze information to determine if the processes are being executed effectively, as designed.
As a passionate Data Analyst, this role turns data into information and information into insight. Upper management will use these insights to drive business decisions. The ideal person will leverage multiple sources of data in order to tell a comprehensive data story. They will define analytical requirements, building reports and dashboards for various audiences and provide clear, concise explanations of the derivations of metrics and other analysis. Responsibilities include tracking and analyzing sales and financial metrics relating to pipeline, sales goals, cross-selling and overall performance. You will leverage other reporting solutions such as Microstrategy to augment Salesforce data. The individual in this role will work to ensure data integrity across reports being utilized divisionally; maintaining a reporting dictionary defining core measures on which reports are built. The candidate will also understand the importance of Stuller’s Data and act in accordance with organizational priorities. The candidate works to ensure that reporting activities are executed accurately, completely and on time, coordinating with all necessary parties including business unit clients and other analysis teams. The candidate must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units.