We are hiring an experienced training and development manager for our Customer Care Contact Center, to devise organizational training strategy, oversee its implementation and assess its outcomes. You will collaborate with the Contact Center leadership as well as the HR Training and Development Director to identify training and developmental needs and drive suitable training initiatives that develop our team members and drive improvement in customer experience.
The training manager will work with the Customer Care Center employees to train and develop their specific job skill requirements as well as their soft skill development aligning with the overall needs of the team, department and company. The successful candidate will have experience in training and development, creating and facilitating sessions, human resources, and education within a contact center.
Training manager responsibilities include enhancing employees’ skills, performance, productivity and quality of work.
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.