The CAM Customer Care position is to strive to provide the perfect customer experience during all interactions. The primary description of these interactions is; a communication role between our customers, CAD Operators, and CAM Manufacturing team to ensure we can manufacture the customer’s cad design. Inclusive of explaining the need to make modifications or whether we are having any difficulties producing their desired request. Perform all request desk duties (when needed) for make buy item requests that are not set up to order in oracle. Accurately entering orders, offering substitutions, solutions, cross-selling and updating customer profiles in CRM.