This candidate works with internal users to define requirements, end-user training, maintenance, support and builds reports and dashboards that support the internal sales and service goals. The candidate works as assigned to ensure that salesforce.com (SFDC) admin & reporting activities are executed accurately, completely and on time, coordinating with all necessary parties including business unit clients, vendors and IT. The candidate must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units.
The SFDC Admin & Reporting Applications Specialist will perform hands-on technical implementation, project management, Salesforce.com administration and system evangelizing. This person will also be responsible for executing day-to-day configuration, maintenance and general support or improvement to the platform. The successful candidate will embrace the challenge of solving critical business problems acting as the knowledge expert for evolving new processes within the company.
The candidate will define and create reports as needed and evaluate the data to implement new reports as appropriate. They will configure dashboards for various audiences and provide clear, cogent explanations of the derivations of metrics and other analysis, includes tracking and analyzing sales and financial metrics relating to pipeline, sales goals, cross-selling and overall performance. They will leverage other reporting solutions such as Microstrategy to add to SFDC data. The individual in this role will work to ensure data integrity across reports being utilized divisionally; maintaining a reporting dictionary defining core measures on which reports are built. The candidate will also understand the importance of Stuller’s Data and act in accordance with organizational priorities.